Refund Policy

Last updated: 24 April 2026 - Effective: 24 April 2026

1. Our Commitment

At Bisibly, we are committed to delivering a platform that genuinely helps your business grow. We stand behind our product and want you to feel confident trying it. If Bisibly isn't right for you, we have a straightforward refund process to make things right.

This policy applies to all paid subscription plans and VoltZ Credit top-up purchases made directly through the Bisibly platform. It does not apply to purchases made through third-party resellers or marketplaces, which are governed by their own refund policies.

2. 14-Day Money-Back Guarantee

The 14-day money-back guarantee applies under the following conditions:

• It applies to your first subscription payment only - it is not available on subsequent renewals
• It applies to new subscribers who have not previously held a paid Bisibly subscription
• The refund request must be submitted within 14 calendar days of the initial charge date
• The guarantee applies to monthly and annual plan purchases
• Your account will be downgraded to the Free plan upon processing of the refund

3. Subscription Refunds

Outside of the 14-day money-back guarantee, subscription fees are generally non-refundable. Specifically:

• Monthly plans: Renewal charges are non-refundable. You may cancel your subscription at any time to prevent future renewals, and you will retain access to paid features until the end of your current billing period.
• Annual plans: Annual subscription fees are non-refundable after the 14-day money-back guarantee window has passed. You may cancel to prevent auto-renewal at the end of the annual term.
• Plan upgrades: Prorated charges for mid-cycle upgrades are non-refundable.

If you believe a charge was made in error, please contact our billing team and we will investigate promptly.

4. VoltZ Credits Refund Policy

VoltZ Credit top-up packs may be eligible for a refund under the following conditions:

• The refund request is submitted within 14 days of the VoltZ top-up purchase
• The purchased VoltZ Credits have not been used - partially used top-up packs are not eligible for a refund
• The credits were purchased as a standalone top-up, not as part of a subscription plan allocation

VoltZ Credits included as part of a subscription plan (monthly allocation) are not refundable separately from the subscription itself.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Subscription renewal charges after the initial 14-day guarantee period
• VoltZ Credit top-up packs where any credits have been consumed
• VoltZ Credits purchased more than 14 days prior to the refund request
• Domain name registrations or transfers (these are subject to the registrar's own policies)
• Any add-on purchases made more than 14 days before the refund request
• Accounts that have been suspended or terminated due to a violation of our Terms of Service

6. How to Request a Refund

To request a refund, please follow these steps:

1. 1
   Email our billing team Send an email to accounts@bisibly.com from the email address associated with your Bisibly account.
2. 2
   Include your account details Provide your registered account email address, the date of the charge you are requesting a refund for, and the amount charged.
3. 3
   State your reason Briefly explain why you are requesting a refund. This helps us improve the platform, though it is not required for eligible refunds.
4. 4
   We will confirm and process Our team will review your request and confirm eligibility. Eligible refunds are processed within 5-10 business days.

7. Processing Time

Once a refund has been approved, please allow 5-10 business days for the amount to appear back on your original payment method. Processing times may vary depending on your bank or card issuer.

Refunds are issued to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or as account credits.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks create additional administrative burden and may result in the immediate suspension of your Bisibly account pending investigation.

If you have a legitimate billing dispute, we are committed to resolving it fairly and promptly. Please reach out to accounts@bisibly.com and we will work with you to find a resolution.

9. Exceptions & Discretion

Bisibly reserves the right to grant refunds outside of this policy at our sole discretion in exceptional circumstances - for example, in cases of significant platform outage, billing error, or other situations where a refund is deemed fair and reasonable.

Equally, we reserve the right to deny refund requests where we reasonably believe the policy is being abused, where there is evidence of fraudulent activity, or where the account has been terminated for a violation of our Terms of Service.

10. Contact

For all refund and billing enquiries, please contact:

• Email: accounts@bisibly.com
• Company: Excelin Web Limited
• Website: bisibly.com