We take your privacy seriously. This policy explains how we collect, use, and safeguard your personal data in accordance with UK GDPR and applicable data protection laws.
Last updated: 24 April 2026 - Effective: 24 April 2026
This Privacy Policy describes how Excelin Web Limited, the company behind Bisibly, collects, uses, and protects personal data when you use the Bisibly platform at bisibly.com and related services.
Excelin Web Limited is the data controller responsible for your personal data. Bisibly is a product of Excelin Web Limited, and we process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you are located in the European Economic Area (EEA), we process your data in accordance with the EU GDPR where applicable.
When you create an account, we collect your name, email address, password (hashed), and optionally your business name, phone number, and profile photo.
We automatically collect information about how you interact with the platform, including pages visited, features used, session duration, browser type, device type, operating system, and IP address.
When you make a purchase, payment information is collected and processed by our third-party payment processor (Stripe). We do not store full card numbers on our servers. We retain records of transaction amounts, dates, and plan details.
We store any content you create or upload through the platform, including website content, business data, invoices, bookings, and files.
If you contact us via email, support chat, or contact forms, we retain records of those communications to assist you and improve our service.
We use cookies and similar tracking technologies. See our Cookie Policy for full details.
We use the information we collect to:
Under UK GDPR and EU GDPR, we rely on the following lawful bases for processing your personal data:
We do not sell your personal data. We may share your information with trusted third parties who assist us in operating the platform, subject to appropriate data processing agreements:
We may also disclose your information if required by law, court order, or to protect the rights and safety of Bisibly, our users, or the public.
As a global platform, your data may be transferred to and processed in countries outside the UK and EEA. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:
We retain your personal data for as long as your account is active or as needed to provide you with the service. Specific retention periods:
You may request deletion of your account and associated data at any time, subject to our legal retention obligations.
If you are located in the UK or EEA, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at accounts@bisibly.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
We use cookies and similar technologies to operate the platform, remember your preferences, analyse usage, and support marketing. For a full breakdown of the cookies we use and how to manage them, please see our Cookie Policy.
We implement industry-standard security measures to protect your personal data, including:
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication where available.
Bisibly is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data without parental consent, please contact us at accounts@bisibly.com and we will take steps to remove that information.
Users between 13 and 18 years of age may use Bisibly only with the consent and supervision of a parent or guardian.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice within the platform. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.
Your continued use of Bisibly after any changes constitutes your acceptance of the updated policy.
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
We aim to respond to all privacy-related requests within 30 calendar days.